Black Screen On NBC.com

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anonymous321123
Posts: 34
Joined: Tue Jun 30, 2015 7:48 pm

Black Screen On NBC.com

Post by anonymous321123 »

Hi, I am using Firefox and Chrome and when I try to watch a show from NBC.com, I get all audio but a black screen. I am using AdBlock Plus with EasyList and all filter subscriptions are up to date. The custom filters I am using are
(this post was redacted due to legal policy reasons)

Some example links where this is happening are

Code: Select all

http://www.nbc.com/chicago-fire/video/purgatory/3471142
http://www.nbc.com/chicago-med/video/cold-front/3467968
When I disable AdBlock Plus, the video plays fine but, of course, has all the commercials. NBC.com was working fine on Wednesday.

Is there another custom filter I could use?
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mapx
Posts: 21940
Joined: Thu Jan 06, 2011 2:01 pm

Re: Black Screen On NBC.com

Post by mapx »

add also

Code: Select all

@@||ads.freewheel.tv^$media
anonymous321123
Posts: 34
Joined: Tue Jun 30, 2015 7:48 pm

Re: Black Screen On NBC.com

Post by anonymous321123 »

The picture is back. Thank you.
anonymous321123
Posts: 34
Joined: Tue Jun 30, 2015 7:48 pm

Re: Black Screen On NBC.com

Post by anonymous321123 »

The fullscreen is now shrinking on its own back to the webpage screen it was before I expanded it.
Last edited by anonymous321123 on Sat Mar 25, 2017 5:11 am, edited 1 time in total.
anonymous321123
Posts: 34
Joined: Tue Jun 30, 2015 7:48 pm

Re: Black Screen On NBC.com

Post by anonymous321123 »

Hi, The custom filter worked and the picture came back on both links that I listed in my first post. I did have a problem with both of the links - I had the picture on full screen mode and when a commercial break came on (all the ads were blocked but the picture fades to black and then comes back again a second later), the picture took itself out of full screen mode and shrunk back onto the webpage, causing me to have to click the arrows to expand back to full screen. This happened on every commercial break on both links. Is there a way to fix this? I have never had this happen before.
oh_gee
Posts: 17
Joined: Fri May 15, 2015 9:48 am

Re: Black Screen On NBC.com

Post by oh_gee »

[quote="mapx"]add also
(this post was redacted due to legal policy reasons)

error message
"Sorry, we can't play this video in its intended experience because we're unable to load the accompanying message from our sponsors.

If you are using ad-blocking software, please disable it and try loading the page again"

on firefox, no other add ons, easylist updated with these custom filters

(this post was redacted due to legal policy reasons)
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mapx
Posts: 21940
Joined: Thu Jan 06, 2011 2:01 pm

Re: Black Screen On NBC.com

Post by mapx »

still working for me: did you add the filters above as distinct lines in your custom filters ?

(this post was redacted due to legal policy reasons)
oh_gee
Posts: 17
Joined: Fri May 15, 2015 9:48 am

Re: Black Screen On NBC.com

Post by oh_gee »

[quote="mapx"]still working for me: did you add the filters above as distinct lines in your custom filters ?

(this post was redacted due to legal policy reasons)
User avatar
mapx
Posts: 21940
Joined: Thu Jan 06, 2011 2:01 pm

Re: Black Screen On NBC.com

Post by mapx »

use only ABP, no other blocking addon (ghostery, disconnect, anti banner, other adblocker)
oh_gee
Posts: 17
Joined: Fri May 15, 2015 9:48 am

Re: Black Screen On NBC.com

Post by oh_gee »

mapx wrote:use only ABP, no other blocking addon (ghostery, disconnect, anti banner, other adblocker)
i am only using adblock
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mapx
Posts: 21940
Joined: Thu Jan 06, 2011 2:01 pm

Re: Black Screen On NBC.com

Post by mapx »

disable any other addon, submit an issue report, then post here the report link
anonymous321123
Posts: 34
Joined: Tue Jun 30, 2015 7:48 pm

Re: Black Screen On NBC.com

Post by anonymous321123 »

Mapx -

The filters with the new one are working fine for me too.

Is there any way to stop the fullscreen from shrinking to the webpage screen at every break like I described in my last post? The ads are not playing but the fullscreen shrinks back into a webpage at every place in the program that there is a commercial break. This is happening at every NBC.com show I have watched in the last two days. I put a couple links in my last post.

Thanks.
User avatar
mapx
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Re: Black Screen On NBC.com

Post by mapx »

see if helps adding also
(this post was redacted due to legal policy reasons)
anonymous321123
Posts: 34
Joined: Tue Jun 30, 2015 7:48 pm

Re: Black Screen On NBC.com

Post by anonymous321123 »

It works - the fullscreen isn't shrinking anymore on the episodes I checked. Thank you.
oh_gee
Posts: 17
Joined: Fri May 15, 2015 9:48 am

Re: Black Screen On NBC.com

Post by oh_gee »

mapx wrote:disable any other addon, submit an issue report, then post here the report link
https://reports.adblockplus.org/9ca0c46 ... 716b531aff

report says i have ublock, but i had that disabled when generating report. i also tried deleting it and reloading the video but got same error message
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