update causes open window

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jpg7069
Posts: 1
Joined: Thu Aug 01, 2019 6:04 pm

update causes open window

Post by jpg7069 »

My adblock recently updated and ever since then when I open my firefox, the usual home page is there but there is a second tab open that ends up on top and it is the "installation successful" adblock page. I cannot figure out how to make it stop showing up. When I go to homepage settings, there is nothing there so it is not a homepage setting. How can I get rid of this annoying page?
sbell
ABP Technical Support Specialist
Posts: 522
Joined: Wed Jul 05, 2017 8:08 pm

Re: update causes open window

Post by sbell »

Hi there!

Thanks for reaching out to us! This is a known Firefox issue, and the developers at Mozilla are currently working on a fix for it. In the meantime, some users have had success with removing ABP using the steps in this link https://help.eyeo.com/en/adblockplus/un ... s?5de59f86, and reinstalling via https://adblockplus.org. Others have resolved the issue by creating a new FF profile. Let us know if either of these suggestions helps!

Thanks
Shannon
ABP Support Team
rufusdufus
Posts: 1
Joined: Mon Sep 23, 2019 3:22 pm

Re: update causes open window

Post by rufusdufus »

This started for me sometime last week. I saw this thread and tried the uninstall method, it didn't work, tried uninstall again, but this time re started pc (I really don't know if it was restarting pc that helped but it worked) that was a few minutes ago so I have no idea if it will re emerge.
sbell
ABP Technical Support Specialist
Posts: 522
Joined: Wed Jul 05, 2017 8:08 pm

Re: update causes open window

Post by sbell »

@rufusdufus

Thanks for your feedback on this! I will keep this in mind for suggesting the workaround to others.

Thanks
Shannon
ABP Support Team
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