Blank gmails can be used in Firefox only
Posted: Wed Oct 16, 2019 12:00 am
I send out gmails with an image and formatted text to customers several times a day. A small percent say the get a blank mail. I have narrowed it down to Firefox users. Searching the web there are some clues that this might be due to ADP but I am unfamiliar with the rules system used there. I sent a mail to myself which I opened in Firefox and it is indeed blank. Is there a way to prove this is ADP causing the issue? Just removing the image doesn't help, but removing all formatting allows the message to be seen (but I need the formatting).
Happy to send a copy of the email to anyone interested in helping here.
On this site I find old (2011) similar things, but the solution takes me to solutions that don't seem to exist in current versions of ADP and/or Firefox.
Probably should have done this first. I just removed ADP from my Firefox add-ons and rebooted it and then sent a new gmail to it and it is still blank. I am probably barking up the wrong tree here. Now only hope is someone who visits here can point me to either Firefox or Google for the answer. I am off on the hunt ......
Happy to send a copy of the email to anyone interested in helping here.
On this site I find old (2011) similar things, but the solution takes me to solutions that don't seem to exist in current versions of ADP and/or Firefox.
Probably should have done this first. I just removed ADP from my Firefox add-ons and rebooted it and then sent a new gmail to it and it is still blank. I am probably barking up the wrong tree here. Now only hope is someone who visits here can point me to either Firefox or Google for the answer. I am off on the hunt ......