How do I solve this problem?

Everything about using Adblock Plus on Mozilla Firefox, Thunderbird and SeaMonkey
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o0omax
Posts: 1
Joined: Mon Nov 04, 2019 2:19 pm

How do I solve this problem?

Post by o0omax »

here is the translation:
"Apparently a problem has resulted in all filters being removed and we were unable to restore a backup. That's why we had to reset your filters and Acceptable Ads settings. Please check your filter list and Acceptable Ads settings in the Adblock Plus options."

Thanks for your help!
sbell
ABP Technical Support Specialist
Posts: 522
Joined: Wed Jul 05, 2017 8:08 pm

Re: How do I solve this problem?

Post by sbell »

Hi o0omax!

This is a known Firefox issue, and the developers at Mozilla are currently working on a fix for it. In the meantime, some users have had success with removing ABP using the steps in this link https://help.eyeo.com/en/adblockplus/un ... s?5de59f86, and reinstalling via https://adblockplus.org. Let us know if this helps!

Thanks
Shannon
ABP Support Team
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