Devtodev.com block

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Razorbladez
Posts: 6
Joined: Thu Aug 01, 2019 3:59 pm

Devtodev.com block

Post by Razorbladez »

Hello,

I'm writing on behalf of devtodev.com, analytical platform for game developers. We got accidentally blocked by AdBlock Plus, but we are not advertising platform or service in any way. Is there a possibility to remove our domain from black list since our JS SDK is blocked by our clients.

The exact URL to our SDK is: https://cdn.devtodev.com/sdk/web/v1/devtodevsdk.js

Thanks in advance,
Andrew Simachev
CTO at devtodev.com
Razorbladez
Posts: 6
Joined: Thu Aug 01, 2019 3:59 pm

Re: Devtodev.com block

Post by Razorbladez »

Hello, is there any luck with our problem? Our clients experience problems because of block
sbell
ABP Technical Support Specialist
Posts: 522
Joined: Wed Jul 05, 2017 8:08 pm

Re: Devtodev.com block

Post by sbell »

Hi @Razorbladez!

Thanks for following up! Can you send us a screen grab of what your clients are experiencing with ABP enabled vs disabled? Also do you know which filter lists are being used by any chance?

Thanks
Shannon
ABP Support Team
Razorbladez
Posts: 6
Joined: Thu Aug 01, 2019 3:59 pm

Re: Devtodev.com block

Post by Razorbladez »

All requests are blocked to our domain - devtodev.com. We had similar problem with AdGuard and they have filtered our domain too and removed it by request. https://prnt.sc/op5nx0
sbell
ABP Technical Support Specialist
Posts: 522
Joined: Wed Jul 05, 2017 8:08 pm

Re: Devtodev.com block

Post by sbell »

Thanks for those details. So users are not able to visit the site at all? This would be unexpected behavior for sure. We wouldn't block access to the site. Only content or elements of a site. Does the behavior change when ABP is disabled?

Thanks
Shannon
ABP Support Team
Razorbladez
Posts: 6
Joined: Thu Aug 01, 2019 3:59 pm

Re: Devtodev.com block

Post by Razorbladez »

This is not a website block, this is a block for all requests to a domain. So when a user goes to a third-party website and tries to download a file (i.e. js script) from our domain it gets blocked.
sbell
ABP Technical Support Specialist
Posts: 522
Joined: Wed Jul 05, 2017 8:08 pm

Re: Devtodev.com block

Post by sbell »

Thanks for clarifying! I will get this reported. I will reach out if we need more details. Please confirm that the issue resolves when ABP is disabled?

Thanks
Shannon
ABP Support Team
Razorbladez
Posts: 6
Joined: Thu Aug 01, 2019 3:59 pm

Re: Devtodev.com block

Post by Razorbladez »

Yes, the issue resolves when ABP is disabled.
sbell
ABP Technical Support Specialist
Posts: 522
Joined: Wed Jul 05, 2017 8:08 pm

Re: Devtodev.com block

Post by sbell »

@Razorbladez This issue should now be resolved. Please confirm.

Thanks
Shannon
ABP Support Team
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