Hello,
I'm writing on behalf of devtodev.com, analytical platform for game developers. We got accidentally blocked by AdBlock Plus, but we are not advertising platform or service in any way. Is there a possibility to remove our domain from black list since our JS SDK is blocked by our clients.
The exact URL to our SDK is: https://cdn.devtodev.com/sdk/web/v1/devtodevsdk.js
Thanks in advance,
Andrew Simachev
CTO at devtodev.com
Devtodev.com block
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- Posts: 6
- Joined: Thu Aug 01, 2019 3:59 pm
Re: Devtodev.com block
Hello, is there any luck with our problem? Our clients experience problems because of block
Re: Devtodev.com block
Hi @Razorbladez!
Thanks for following up! Can you send us a screen grab of what your clients are experiencing with ABP enabled vs disabled? Also do you know which filter lists are being used by any chance?
Thanks
Shannon
ABP Support Team
Thanks for following up! Can you send us a screen grab of what your clients are experiencing with ABP enabled vs disabled? Also do you know which filter lists are being used by any chance?
Thanks
Shannon
ABP Support Team
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- Posts: 6
- Joined: Thu Aug 01, 2019 3:59 pm
Re: Devtodev.com block
All requests are blocked to our domain - devtodev.com. We had similar problem with AdGuard and they have filtered our domain too and removed it by request. https://prnt.sc/op5nx0
Re: Devtodev.com block
Thanks for those details. So users are not able to visit the site at all? This would be unexpected behavior for sure. We wouldn't block access to the site. Only content or elements of a site. Does the behavior change when ABP is disabled?
Thanks
Shannon
ABP Support Team
Thanks
Shannon
ABP Support Team
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- Posts: 6
- Joined: Thu Aug 01, 2019 3:59 pm
Re: Devtodev.com block
This is not a website block, this is a block for all requests to a domain. So when a user goes to a third-party website and tries to download a file (i.e. js script) from our domain it gets blocked.
Re: Devtodev.com block
Thanks for clarifying! I will get this reported. I will reach out if we need more details. Please confirm that the issue resolves when ABP is disabled?
Thanks
Shannon
ABP Support Team
Thanks
Shannon
ABP Support Team
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- Posts: 6
- Joined: Thu Aug 01, 2019 3:59 pm
Re: Devtodev.com block
Yes, the issue resolves when ABP is disabled.
Re: Devtodev.com block
@Razorbladez This issue should now be resolved. Please confirm.
Thanks
Shannon
ABP Support Team
Thanks
Shannon
ABP Support Team