Ver 2.1 does not update

Everything about using Adblock Plus on Safari

Ver 2.1 does not update

Postby GT9 » Wed Dec 04, 2019 6:29 am

Received Update 2.1 notification does not update even after several retries. Any others find this or suggestions to fix.
GT9
 
Posts: 1
Joined: Wed Dec 04, 2019 6:22 am

Re: Ver 2.1 does not update

Postby sbell » Wed Dec 04, 2019 10:13 pm

@GT9 are you getting a specific error? We look forward to your follow up!

Thanks
Shannon
ABP Support Team
sbell
ABP Technical Support Specialist
 
Posts: 446
Joined: Wed Jul 05, 2017 8:08 pm

Re: Ver 2.1 does not update

Postby sschickler » Thu Dec 05, 2019 7:10 am

My Safari does not update with 2.1. It seems as though is updating as the update circle spins but then reverts back to update as though nothing has happened. I continue to get a message in the Ap Store that I need to update. Thanks!
sschickler
 
Posts: 1
Joined: Thu Dec 05, 2019 7:06 am

Re: Ver 2.1 does not update

Postby fischersd » Thu Dec 05, 2019 5:50 pm

+1 You have a problem with the update package that you've posted to Apple's servers.

As stated above, it appears to update, then stays in the available updates window.

macOS Catalina Version 10.15 (19A573a)
Safari Version 13.0.1 (15608.2.11.1.8 )

Verified that ABP is still reporting version 2.0.6.
fischersd
 
Posts: 2
Joined: Thu Dec 05, 2019 5:42 pm

Re: Ver 2.1 does not update

Postby sbell » Thu Dec 05, 2019 10:05 pm

@fischersd @sschickler If you removed Adblock Plus and reinstalled, does the correct version install? Remove Adblock Plus using the the instructions in this link https://help.eyeo.com/en/adblockplus/un ... s?5de59f86, and reinstalling via the App Store or by starting at this link https://adblockplus.org. Let us know if this helps!

Thanks
Shannon
ABP Support Team
sbell
ABP Technical Support Specialist
 
Posts: 446
Joined: Wed Jul 05, 2017 8:08 pm

Re: Ver 2.1 does not update

Postby fischersd » Sun Dec 08, 2019 2:37 am

sbell wrote:@fischersd @sschickler If you removed Adblock Plus and reinstalled, does the correct version install? Remove Adblock Plus using the the instructions in this link https://help.eyeo.com/en/adblockplus/un ... s?5de59f86, and reinstalling via the App Store or by starting at this link https://adblockplus.org. Let us know if this helps!

Thanks
Shannon
ABP Support Team


Nope. (now, I didn't close Safari after uninstalling ABP) - followed the instructions for uninstalling the extension. Downloaded it again from the App Store, went to Safari and see it's still reporting as 2.0.6.

Edit: Yep, once you restart Safari it's reporting version 2.1 so this is a viable workaround. (though, you really should be fixing your update package) :)
fischersd
 
Posts: 2
Joined: Thu Dec 05, 2019 5:42 pm

Re: Ver 2.1 does not update

Postby sbell » Mon Dec 09, 2019 8:46 pm

Thanks for the update on this! Glad things are working. The issue has been reported to our dev team, I'm sure there will be a resolution soon.

Thanks
Shannon
ABP Support Team
sbell
ABP Technical Support Specialist
 
Posts: 446
Joined: Wed Jul 05, 2017 8:08 pm


Return to Adblock Plus for Safari support

Who is online

Users browsing this forum: No registered users and 12 guests