Gray bars after updating AdBlock - Help!

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Gray bars after updating AdBlock - Help!

Postby peterpqa » Thu Oct 03, 2019 10:02 pm

Before I updated my AdBlock in Safari, ads AND THE SPACE THEY APPEARED IN would disappear. After I updated, there are big gray bars where the ads would be. How do I make them go away? Or, how do I go back to the old AdBlock that made them disappear? Thanks.
peterpqa
 
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Re: Gray bars after updating AdBlock - Help!

Postby sbell » Sun Oct 06, 2019 5:09 pm

Hi there!

Thanks for reaching out to us! Can you let us know which sites produce this issue? A Screenshot is also helpful. We're happy to help!

Thanks
Shannon
ABP Support Team
sbell
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Re: Gray bars after updating AdBlock - Help!

Postby peterpqa » Sun Oct 06, 2019 5:28 pm

It's on TitanTV.com. I have a screenshot png file, but I can't see how to attach it here. How do I do that?
peterpqa
 
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Re: Gray bars after updating AdBlock - Help!

Postby sbell » Wed Oct 09, 2019 8:20 pm

You can use the Img code and specify the image source here. If it's easier you can also email it to support@adblockplus.org. And note it to my attention.

Thanks
Shannon
ABP Support Team
sbell
ABP Technical Support Specialist
 
Posts: 391
Joined: Wed Jul 05, 2017 8:08 pm

Re: Gray bars after updating AdBlock - Help!

Postby peterpqa » Sun Oct 13, 2019 8:56 pm

Hi Shannon - I don't know how to use the img code for a file on my laptop. So I emailed it to you. Thanks. - Peter
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