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Ver 2.1 does not update
Posted: Wed Dec 04, 2019 5:29 am
by GT9
Received Update 2.1 notification does not update even after several retries. Any others find this or suggestions to fix.
Re: Ver 2.1 does not update
Posted: Wed Dec 04, 2019 9:13 pm
by sbell
@GT9 are you getting a specific error? We look forward to your follow up!
Thanks
Shannon
ABP Support Team
Re: Ver 2.1 does not update
Posted: Thu Dec 05, 2019 6:10 am
by sschickler
My Safari does not update with 2.1. It seems as though is updating as the update circle spins but then reverts back to update as though nothing has happened. I continue to get a message in the Ap Store that I need to update. Thanks!
Re: Ver 2.1 does not update
Posted: Thu Dec 05, 2019 4:50 pm
by fischersd
+1 You have a problem with the update package that you've posted to Apple's servers.
As stated above, it appears to update, then stays in the available updates window.
macOS Catalina Version 10.15 (19A573a)
Safari Version 13.0.1 (15608.2.11.1.8 )
Verified that ABP is still reporting version 2.0.6.
Re: Ver 2.1 does not update
Posted: Thu Dec 05, 2019 9:05 pm
by sbell
@fischersd @sschickler If you removed Adblock Plus and reinstalled, does the correct version install? Remove Adblock Plus using the the instructions in this link
https://help.eyeo.com/en/adblockplus/un ... s?5de59f86, and reinstalling via the App Store or by starting at this link
https://adblockplus.org. Let us know if this helps!
Thanks
Shannon
ABP Support Team
Re: Ver 2.1 does not update
Posted: Sun Dec 08, 2019 1:37 am
by fischersd
Nope. (now, I didn't close Safari after uninstalling ABP) - followed the instructions for uninstalling the extension. Downloaded it again from the App Store, went to Safari and see it's still reporting as 2.0.6.
Edit: Yep, once you restart Safari it's reporting version 2.1 so this is a viable workaround. (though, you really should be fixing your update package)
Re: Ver 2.1 does not update
Posted: Mon Dec 09, 2019 7:46 pm
by sbell
Thanks for the update on this! Glad things are working. The issue has been reported to our dev team, I'm sure there will be a resolution soon.
Thanks
Shannon
ABP Support Team