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Re: Installation successful

PostPosted: Thu Jun 06, 2019 11:51 pm
by nrage
Started happening to me today. This is highly irritating. A solution would be greatly appreciated.

Re: Installation successful

PostPosted: Sat Jun 08, 2019 5:16 pm
by nrage
[quote="sbell"]Thanks for reaching out to us! We apologize for the annoyance. 
We are aware that some users are having an issue with MS Edge first run page opening in a new tab upon relaunch with the message that filters have been removed. 
We're working on a fix for this issue, In the meantime…..


Please try out this work around: 

1.Uninstall Adblock Plus for Edge
2.Clear Cookies in Edge ( https://support.microsoft.com/en-us/hel ... te-cookies )
3.Reinstall Adblock Plus from here https://www.microsoft.com/en-us/p/adblo ... verviewtab

Let us know if this resolves your issue. 

We are releasing a hot fix for this soon. To test it out, you can install our development build here. 
https://www.microsoft.com/en-us/p/adblo ... verviewtab

Let us know if this works! We certainly appreciate your feedback! 

For updates on our progress in correcting this issue reference this ticket https://issues.adblockplus.org/ticket/7223

Thanks
Shannon
ABP Support Team[/quote]


This worked perfectly. Thank you.

Re: Installation successful

PostPosted: Thu Jun 27, 2019 1:26 am
by rog
Just started for me yesterday. W10 64 fireforx 67.04

Re: Installation successful

PostPosted: Thu Jul 11, 2019 10:25 pm
by drrichard
This started appearing yesterday. I do not use Edge. It is showing up on Firefox every single time I open it.

Re: Installation successful

PostPosted: Fri Jul 12, 2019 10:52 pm
by sbell
@drrichard Thanks for reaching out to us! Try creating a new Firefox profile using the instructions in this link https://support.mozilla.org/en-US/kb/pr ... x-profiles. If this doesn't work, please try removing using the the instructions in this link https://help.eyeo.com/en/adblockplus/un ... s?5de59f86, and reinstalling via https://adblockplus.org. Let us know if this helps!

Thanks
Shannon
ABP Support Team

Re: Installation successful

PostPosted: Tue Jul 16, 2019 3:13 am
by BeigeMage
I have recently been having this problem on Fire Fox. I trust there is a fix in the works?

Re: Installation successful

PostPosted: Tue Jul 16, 2019 8:59 pm
by sbell
Hi @BeigeMage!

The developers at Mozilla are working on correcting this. Feel free to reference the ticket here https://bugzilla.mozilla.org/show_bug.cgi?id=1522188. You can also join in the discussion here viewtopic.php?f=1&t=65609&start=15 . Some users have resolved this by creating a new FF profile, other have removed and reinstalled ABP. Feel free to contact us if you have any more questions!

Thanks
Shannon
ABP Support Team

Re: Installation successful

PostPosted: Sat Nov 16, 2019 11:52 pm
by claymate user
As of 16th November 2019,, Firefox V 70.0.1, I too get the same page telling me the installation was successful.

Who exactly has taken ownership of this issue as I fear for my browser security.

Re: Installation successful

PostPosted: Mon Nov 18, 2019 7:28 pm
by sbell
Hi @claymate user

Many apologies for the annoyance! If you are still seeing this message try creating a new Firefox profile. You can find instructions for doing so here. https://developer.mozilla.org/en-US/docs/Mozilla/Firefox/Multiple_profiles. Let us know if this helps! 

Thanks
Shannon
ABP Support Team

Re: Installation successful

PostPosted: Wed Nov 20, 2019 8:37 am
by Mindaugas
I got same issue ~3 weeks back. Firefox version 70.0.1 (64-bit). No new installs there done. Updates to FF and adblock plus were possible as it is going by default automatically. Region - Europe.

Re: Installation successful

PostPosted: Wed Nov 20, 2019 8:13 pm
by sbell
@Mindaugas

Did you try the suggestion above?

Thanks
Shannon
ABP Support Team

Re: Installation successful

PostPosted: Tue Dec 03, 2019 12:58 am
by Pedro4646
@sbell

December 3rd 2019: I created a new profile, yet the same problem keeps happening.
Region: Japan.

Re: Installation successful

PostPosted: Wed Dec 04, 2019 9:51 pm
by sbell
@Pedro4646

Thanks for those details. Have you also tried a reinstall? Some users have found success by removing Adblock Plus using the the instructions in this link https://help.eyeo.com/en/adblockplus/un ... s?5de59f86, and reinstalling via https://adblockplus.org. Let us know if this helps!

Thanks
Shannon
ABP Support Team

Re: Installation successful

PostPosted: Wed Mar 11, 2020 2:52 pm
by murkf
No more waiting around. This problem's been around for year's - let's roll up our sleeves and get to work!