Ver. 1.4 crashing IE11 Windows 7

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MrBeamer
Posts: 3
Joined: Mon Mar 09, 2015 12:14 pm

Ver. 1.4 crashing IE11 Windows 7

Post by MrBeamer »

After installing version 1.4, Internet Explorer 11 is now crashing on Windows 7. Disabling ABP in the toolbar will allow IE11 to load and run properly. I have uninstalled ABP and even deleted the profile files to no avail. After a fresh install, IE11 still crashes. So until a new update is provided, ABP is not installed on my computer.
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mapx
Posts: 21940
Joined: Thu Jan 06, 2011 2:01 pm

Re: Ver. 1.4 crashing IE11 Windows 7

Post by mapx »

-it happens to you, so it's something in your system / IE.
-disable (if any) other addons, keep only ABP. (disable from manage addons, restart IE)
-does it happen whatever site you visit ? or only some ones ?
MrBeamer
Posts: 3
Joined: Mon Mar 09, 2015 12:14 pm

Re: Ver. 1.4 crashing IE11 Windows 7

Post by MrBeamer »

All add-ons were disabled, except ABP and IE still crashed. When starting IE, the program does not fully load and hangs-up, so I am not even able to get to any web pages.
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mapx
Posts: 21940
Joined: Thu Jan 06, 2011 2:01 pm

Re: Ver. 1.4 crashing IE11 Windows 7

Post by mapx »

if your antivirus has the web shields ON, try disabling that feature.

Did you use old versions of ABP or is the first time you installed ABP ?
MrBeamer
Posts: 3
Joined: Mon Mar 09, 2015 12:14 pm

Re: Ver. 1.4 crashing IE11 Windows 7

Post by MrBeamer »

I did have 'Symantec Vulnerability Protection' on as a toolbar, but it was disabled along with all the others.
I've been using ABP for a long time with no problems, not until this recent update.
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mapx
Posts: 21940
Joined: Thu Jan 06, 2011 2:01 pm

Re: Ver. 1.4 crashing IE11 Windows 7

Post by mapx »

you could go in control panel, administrative tools, event viewer, find the crash.
Then file an issue on the bug tracker reporting all the details and the log of crash:
https://issues.adblockplus.org

After that, you could downgrade to ABP 1.3 and see if still happens
Dangiac
Posts: 1
Joined: Wed Mar 25, 2015 10:03 am

Re: Ver. 1.4 crashing IE11 Windows 7

Post by Dangiac »

Hi,
I have the same problem. Adblock randomly crashes. It started crashing from version 1.3. I never had problems before installing 1.3 version and unfortunately the problem is still there with last version.
At present I'm using 1.2 version and I'm happy with it, but I'd like to know what's wrong with versions 1.3 and 1.4.
I copied the logs of a couple of crashes and you can see them here:

- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2015-03-25T08:51:47.000000000Z
EventRecordID 15975
Channel Application
Computer --------
Security
- EventData
AdblockPlusEngine.exe
1.4.0.0
54edf945
AdblockPlusEngine.exe
1.4.0.0
54edf945
c0000005
000000000001f1e6
1288
01d066d86e95f1c0
C:\Program Files\Adblock Plus for IE\AdblockPlusEngine.exe
C:\Program Files\Adblock Plus for IE\AdblockPlusEngine.exe
2ad69f6c-d2cc-11e4-bc57-005056c00008
----------------------------------------------------------------------------------------------------------------------

- EventData
AdblockPlusEngine.exe
1.4.0.0
54edf945
ntdll.dll
6.1.7601.18247
521eaf24
c0000374
00000000000c4102
cd8
01d066d51ee64163
C:\Program Files\Adblock Plus for IE\AdblockPlusEngine.exe
C:\Windows\SYSTEM32\ntdll.dll
aa62a939-d2c8-11e4-bc57-005056c00008

Any idea how to solve the issue?
Thanks in advance
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mapx
Posts: 21940
Joined: Thu Jan 06, 2011 2:01 pm

Re: Ver. 1.4 crashing IE11 Windows 7

Post by mapx »

report your issue on the bug tracker, so the devs will take a look to it
https://issues.adblockplus.org
Czerno
Posts: 6
Joined: Fri Aug 14, 2015 5:35 pm

Re: Ver. 1.4 crashing IE11 Windows 7

Post by Czerno »

mapx wrote:report your issue on the bug tracker, so the devs will take a look to it
https://issues.adblockplus.org
Done, bug #2905. Thanks !
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