Thanks for reaching out! We're working with Firefox developers to get to the bottom of this. If you're up for it.... do you mind sharing share your Adblock Plus storage data with us? It contains your Adblock Plus preferences, filter subscriptions and custom filters. We’ll share this data with the Firefox developers, so we can work together on a resolution.
If you’re up for it, please can you send a zipped (or similar) copy of your Adblock Plus storage folder to us at firstname.lastname@example.org
How do I find my Adblock Plus storage folder?
You must first find the Internal UUID for Adblock Plus. Here’s how:
1.Open a new Firefox Tab
2.Navigate to about:debugging#addons
3.Take note of the Internal UUID for the Adblock Plus extension
Continue the steps below to locate the Adblock Plus storage folder
4.Open new Firefox Tab
5.Navigate to about:support
6.Under the Application Basics section find Profile Folder
7.Click Show in Finder or Open Folder
8.In the file manager window, navigate to the storage folder
9.Open the default folder
10.Look for the folder named something like “moz-extension++++UUID” UUID is replaced with the UUID you noted in the first steps. This is your storage folder.
How can I make a zipped copy of the folder?
1.Right click on your Adblock Plus storage folder
2.Select Send to
3.Compressed (zipped) folder
2. Select Compress
1. Please close Firefox completely (all windows) before creating a copy of your Adblock Plus storage folder.
2. Please create a copy of your storage folder before trying things like reinstalling Firefox or Adblock Plus. If you have already reinstalled, please only share your storage folder with us if the problem is still present.
3. If you cannot find the Adblock Plus storage folder as described, check your Firefox version. The issue that we are investigating does not happen on versions of Firefox before 66, for those the folder won’t be present.
Otherwise let us know if creating a new FF profile resolves the issue on your end.
ABP Support Team